it away
KISS My Debt works with thousands of individuals across the UK who are struggling with debt. We can help you write off up to 70% of your debt
Complaints Procedure
Our goal is to provide excellent service to all our customers. We take all complaints seriously and aim to resolve all problems as soon as we can.
We Know What Works
If you are not happy with the service that we have given please email us at info@theaidesk.com or write to us at:
The Ai Desk
Ltd
Unit 19
1-13 Adler Street
London
E1 1EG
We aim to resolve your complaint as soon as possible, however sometimes things can take a little
more time. We may ask you for further information to allow us to better understand your
concerns.
You can also complain to the ombudsman complaint.info@financial-ombudsman.org.uk
Your complaint will be investigated upon receipt and we will try our best to resolve it as soon as we can. If your complaint remains unresolved after the close of 3 business days following receipt, we will acknowledge your complaint in writing within 5 business days.
Within eight weeks of receiving your complaint we will send either a final response providing
you with the details of our findings, or; a written response explaining why we may not be in a
position to make a final response and an indication of when we expect to be able to provide one.
If you are not satisfied with our final response, you have the right to complain to The
Financial Ombudsman Service. You must do this within six months of receiving our final response.
Financial Ombudsman Service Exchange, Tower Harbour, Exchange, London, E14 9SR
Telephone: 0800 023 4567
www.financial-ombudsman.org.uk
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